Help Center
dp111 Frequently Asked Questions
From opening an account to depositing via bKash, claiming bonuses, and safe gaming — you will find answers to all your questions here.
Welcome to dp111. This FAQ page has been created to provide detailed answers to the most common questions from Bangladeshi players. The five sections below cover account registration, deposits and withdrawals, game rules, bonuses, and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always available for you.
Account and Registration
Questions about opening a new account, logging in, and identity verification
To register at dp111, you need an active mobile number, a strong password, and a valid date of birth. The platform is for people aged 21 and above only. Provide accurate information during registration — it will be needed for identity verification when you make withdrawals later.
Only one account per person is allowed. If someone tries to open multiple accounts from the same mobile number or device, all accounts may be suspended temporarily or permanently. dp111 strictly follows this policy to ensure fair play.
Go to the dp111 Login page and use the "Forgot password?" option. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble completing the process, let our support team know via live chat.
dp111 may ask for identity verification before your first withdrawal or for transactions above a certain amount. You may need to upload a clear photo of your national ID card or passport. Verification is usually completed quickly and keeps your account secure.
Yes, dp111 is fully mobile-friendly. It can be used directly from a browser on both Android and iOS devices. The entire website is built with a responsive design, so you can comfortably play games and make transactions on any screen size.
Deposits and Withdrawals
Payments via bKash, Nagad, and Rocket, minimum amounts, and processing times
The minimum deposit amount at dp111 is ৳300. This applies to all three payment methods — bKash, Nagad, and Rocket. Starting with a small budget and building experience gradually is the smartest approach.
A bKash deposit is usually added to your dp111 account instantly. You will see the balance update within a few minutes of completing the payment. In rare cases where there is a slight delay due to network issues, let us know via live chat — our team will resolve it right away.
Absolutely. dp111 supports both Nagad and Rocket as payment methods. The minimum deposit amount is the same for each method — ৳300. Use whichever method is most convenient for you. The transaction process is simple and fast.
The minimum withdrawal amount from dp111 is ৳800. Once a withdrawal request is approved, the money typically reaches your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. If your account verification is complete, the process is even faster.
dp111 does not charge any deposit or withdrawal fees on its end. However, bKash, Nagad, or Rocket may apply a small service charge according to their own policies. It is a good idea to check your payment provider's fee policy before making a transaction.
Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or a mismatch between the registered number and the payment number. Fixing these issues will allow you to submit the request again. If you cannot figure out the problem, get help via live chat.
Games and How to Play
Information on cricket betting, slots, live casino, and fair play
To bet on BPL (Bangladesh Premier League) matches, log in to dp111 and go to the cricket section. Browse the match list, pick your preferred event, and view the available markets (match winner, total runs, toss, etc.). Enter your stake and confirm. Live betting is also available once a match has started.
Yes. dp111 uses games from well-known providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers use certified Random Number Generators (RNG), which keep the outcome of every spin completely unbiased. dp111 never interferes with game results.
RTP (Return to Player) is a game's long-term average payout rate — it indicates what percentage of total bets is likely to be returned to players. It is not a guaranteed amount; rather, it is a statistical average over millions of rounds. Each round's result is independent and does not depend on previous rounds.
dp111's live casino offers Baccarat, Roulette, Dragon Tiger, Andar Bahar, Teen Patti, and Sic Bo, all hosted by dealers from Evolution Gaming and Ezugi. Playing with a real dealer via live video streaming gives you the feel of a physical casino, right from home.
Yes, betting markets for major cricket events such as the T20 World Cup, IPL, and ICC tournaments are available at dp111. Both pre-match and live betting during matches are available. Visit the cricket betting page to see a list of all ongoing and upcoming events.
Bonuses and Promotions
Welcome bonus, wagering requirements, cashback, and VIP benefits
When you open a new account and make your first deposit, dp111 will give you a 100% match bonus of up to ৳5,000. That means if you deposit ৳5,000, you get another ৳5,000 as a bonus. To claim the bonus, complete your account registration and select the applicable bonus option at the time of your first deposit.
A wagering requirement is the condition that specifies how many times you must bet the bonus amount in total before you can withdraw it. For dp111's welcome bonus, the wagering requirement is 20x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing.
dp111's VIP Club has three tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Playing regularly allows you to move up to higher tiers and access greater benefits. Learn more on the VIP Club page.
VIP Club members receive weekly cashback according to their tier. Cashback is generally calculated at the start of each week and credited to the account. Check the terms and conditions page for detailed terms, or ask via live chat.
Bonus money is generally usable on specific games. It can usually be used on slot games. Some live casino games or betting markets may have restrictions on bonus use. Read the relevant terms before claiming any bonus, or ask our support team.
Security and Responsible Gaming
Age Limit, Self-Exclusion, Data Protection & Support
dp111 is only for individuals aged 21 or older. Age is verified at the time of account registration. Attempts by minors to open an account are punishable, and any such accounts are immediately closed.
dp111 uses SSL encryption to keep all your personal and financial information secure. Payment transactions are completed directly through the secure gateways of bKash, Nagad or Rocket. Our platform operates on a fair play and data privacy policy.
dp111 places the highest importance on responsible gaming. If you wish, you can manage your gaming through deposit limits, temporary breaks, or self-exclusion. For assistance with this, contact us via live chat or visit the Responsible Gaming page.
Self-exclusion is a protective measure where you can block access to your own account for a set period of time. To apply, email [email protected] directly or let us know via live chat. Our team will act promptly and the entire process will remain confidential.
Yes, dp111's support team is available in Bengali 24 hours a day, 7 days a week. Speak directly with our Bengali-speaking representative via live chat. If you prefer to contact us by email, write to [email protected].
Signs of gaming addiction include: playing beyond your budget, playing more to recover lost money, neglecting family or work, and being unable to stop. If you experience these signs, contact our support team. You will find more detailed resources on the Responsible Gaming page.
Still have questions? Contact support
Our Bengali-speaking support team is always ready to answer any questions.
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